Shipping

Shipping Policy for CraftedByCaia


CraftedByCaia is dedicated to providing you with a seamless shopping experience. This Shipping Policy outlines the details of our shipping practices, including delivery times, methods, and associated costs. By making a purchase from CraftedByCaia, you agree to the terms and conditions described in this policy.
1. Order Processing Time


1.1. Order Confirmation: Once your order is placed, you will receive an order
confirmation email with the details of your purchase.


1.2. Processing Time: Most orders are processed within 3-7 business days depending on size of order, unless you are paying a rush fee. (Weekends and holidays are excluded) Processing times are totally separate from the shipping time frame you choose.

Custom items or made-to-order items may have longer processing times, and this will be clearly indicated on the product page in the description below the product.


2. Shipping Methods and Delivery


2.1. Shipping Carriers: We work with reputable shipping carriers to ensure reliable and timely delivery of your orders such as USPS and UPS. Please keep in mind that due to the upcoming holidays, shipping carriers can sometimes delay packages due to their workload.


2.2. Shipping Options: During checkout, you can select from available shipping options, which may include standard, expedited, or express shipping, depending on your location.


2.3. Estimated Delivery Times: Delivery times vary based on your location, selected shipping method, and product availability. Estimated delivery times will be provided during the checkout process. Our Processing times and turn around times are separate from shipping times.


2.4. Tracking: Once your order has been shipped, you will receive a shipping
confirmation email containing tracking information. You can use this information to track the status of your delivery.


2.5. International Shipping: CraftedByCaia may offer international shipping to select destinations. Please note that international shipping may incur additional fees, such as customs duties and taxes, which are the responsibility of the recipient.


3. Shipping Costs & Delays


3.1. Shipping charges are calculated based on factors including the shipping method, destination, order weight, and size. You will see the shipping cost during the checkout process before finalizing your purchase.


3.2. Free Shipping CraftedByCaia may offer promotions, such as free shipping, from time to time.
3.3. Shipping Delays CraftedByCaia is committed to meeting estimated delivery times; however, we cannot guarantee delivery dates. Shipping delays may occur due to factors beyond our control, such as weather, carrier issues, or high-demand periods.


3.4. Shipping Communication In the event of a significant shipping delay, CraftedByCaia will make every effort to communicate updates to affected customers.


4. Address Accuracy


4.1. Address Information It is essential to provide accurate and complete shipping
information during checkout. CraftedByCaia is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


4.2. Address Changes If you need to make changes to your shipping address after your order has been placed, please contact our customer support
team Info@craftedbycaia.com as soon as possible. We will do our best to
accommodate your request, but changes may not be possible once the order has been shipped.
5. Returns and Refunds


For information on returns and refunds, please refer to our Return Policy.
6.) Contact Us If you have any questions, concerns, or require assistance with your order or shipment, please contact our customer support team at:
Email: info@craftedbycaia.com
We appreciate your business and aim to provide you with the best possible shopping experience. Thank you for choosing CraftedByCaia for all your custom needs.
By making a purchase through CraftedByCaia you acknowledge that you have read and understood.